If you have any questions, please refer to the FAQ we have created. If you do not find your answer here, please reach out to contact@garagedefend.co.
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Q: My order has arrived, but some of the items are missing.
A: Some products are shipped directly from our vendor/s and aren't processed directly through our main warehouse. As a result, orders will sometimes arrive in separate parts. We will provide tracking numbers for all individual parts of the order.
Q: How are backordered or special order items handled?
A: Most items are shipped within 5-7 business days if they are available through our network, however there may be delays. Many items have longer wait times than usual. This could be due to manufacturing issues and the increased demand of products. Some items may be special order. We will contact you by email if an item you ordered is currently not available or back ordered. We will obtain your approval if you wish to keep an item on backorder or if you wish to cancel your order. We ship backordered items immediately when they become available.
If you want to check if an item is in stock before placing an order, email us at contact@garagedefend.co.
Q: How do I get a shipping quote?
A: Our site will automatically give you an approximate shipping cost on your order before bringing you to the finalization page. Please go through with the check out process after entering your address and shipping options will be provided.
For larger items such as body kits, we may reach out to you directly to discuss shipping or freight options and will send you a supplemental invoice when the item is ready to be shipped out.
Q: I just placed an order, how do I track the status of my shipment?
A: Our automated system will send you your tracking number(s) as soon as the label is created. For items and orders sourced directly from vendors, we provide tracking numbers as soon as they are given to us.
Q: I live in Southern California, can I pick up my order to save on shipping?
A: Short answer is yes, however, reach out to us at contact@garagedefend.co for scheduling and pre-arrival procedures.
Q: My package was lost, damaged, or incorrect. What should I do next?
A: Although we package your orders carefully, accidents sometimes happen. Garage Defend is NOT liable for lost, damaged, or stolen items. You will need to work with the shipping carrier at this point, we will support with order information you may need for your claim.